Frequently Asked Questions About Zip Line Adventures
HOW MUCH TIME DOES IT TAKE TO COMPLETE A ZIP LINE ADVENTURE CANOPY TOUR ADVENTURE? CANOPY PLUS ADVENTURE?
Plan to spend 2 to 2.5 hours with us. The zip line adventure canopy tour is approximately 1.5 to 2 hours in length plus additional time for check-in, orientation, training, etc. The Canopy Plus programs both take about 4 hours to complete.
WHAT IF I AM AFRAID OF HEIGHTS?
It is not uncommon to have a fear of heights. Many people who have a fear of heights are still able to enjoy our zip line adventure tour. You will be safely secured to our steel cable at all times when you are off the ground. Our professional guides are thoroughly trained in course procedures for zip lines in Connecticut, and will be with you throughout the entire course to answer all your questions and provide support.
HOW HIGH WILL I BE OFF THE GROUND?
During the tour in our adventure park, you will be anywhere from 10 to 75 feet off the ground.
WHAT SHOULD I WEAR?
You will need to wear closed-toe and heel shoes (such as tennis shoes). Wear comfortable clothing, but please avoid loose clothing (no scarves, etc.). Long hair needs to be tied back into a low pony tail. Women should not wear skirts. Dress for moderate levels of activity and for anticipated weather conditions. We do operate in the rain, so please be prepared. Please do not wear any dangling jewelry. Also, please remove all things from your pockets, such as cell phones and wallets. You don’t want them falling out during any of our adventure park tours. We do not have a secure place to store your valuables, so please leave valuables at home or locked in your car. EMPOWER Leadership Sports & Adventure Center is not responsible for property lost, damaged, or stolen during your tour.
DO YOU OPERATE IN THE RAIN?
Yes, we operate in the rain. However, the course will be closed if there is lightning activity in the area. We will also close for high winds. If we know in advance that we will be closed, we will try to contact you at the contact number you provide us when you book your tour. If your zip line adventure tour is canceled due to weather, you can either re-book for another time, or we will refund your tour cost.
HOW SAFE IS IT?
All adventure activities done above the ground carry certain inherent risks. We have taken numerous steps to mitigate these risks. Our course was built to exceed ACCT professional building standards. Our guides are professionally trained for zip lines in Connecticut, and our equipment is very high quality. The zip line course is inspected each day, prior to daily operation, by trained EMPOWER course operators, monthly by an EMPOWER manager, and yearly by an ACCT Professional Vendor Member. All safety equipment (waist and chest harnesses, helmets, lanyards and tethering systems, carabiners and hardware, zip line trolleys, guest gloves and brake pads) is inspected prior to EACH zip line tour launch. The EMPOWER course operators also complete an assessment of each guests’ ability and environmental conditions (wind, weather, temperature and time of day). All EMPOWER adventure activities are fully-guided by professionally trained adventure guides. Our guides must complete a rigorous 40-hour training and certification course prior to leading an EMPOWER adventure.
WHO CAN AND CANNOT ZIP?
The zip line canopy tours are designed for use by participants with average mobility and strength and who are in reasonably good health. There is a 300-foot nature walk in the tour on an unpaved trail at an incline of about 12%. No children weighing less than 60 pounds will be allowed to participate in our zip line tree top adventure tour. Children under 16 years old must be accompanied to the facility by an adult. Persons taller than 5′ 10″ must be 270 pounds and under, participants under 5′ 10″ must weigh under 250. Please call if you have any questions regarding weight limits. For additional information or questions please call our office at (860) 638-4754.
All zip line guests will be required to weigh-in, prior to participation in the zip line canopy adventure, during check-in. EMPOWER will strictly adhere to the participation standards outlined above.
HOW LONG IS THE ZIP LINE COURSE?
The zip line course is nearly a 1/2 mile long, consisting of 5 Empowering zip lines ranging from 200 to 650 feet in length, 2 adventure sky bridges, a multi-vine traverse and a cargo net obstacle.
HOW CAN I PAY? WHAT IF I DON’T WANT TO PAY BY CREDIT CARD?
You can pay by cash, check, or credit card. For reservations of up to 6 individuals, payment in full is required at the time of reservation. For reservations of 7 or more, a 50% deposit must be made at the time of the reservation in order for us to hold your spots. The balance is due prior to the start of your canopy adventure park tour.
WHEN DO I NEED TO ARRIVE FOR MY TOUR?
You must arrive at least 20 minutes prior to your scheduled tour time. This will give you enough time to check-in and prepare for your tour.
ARE RESERVATIONS REQUIRED?
Reservations are required. Each one of our tour groups is limited to 12 participants and requires two guides. To enable us to provide you with the best experience, we require a reservation for all participants. If you do not have a reservation, we will do our best to accommodate you on a space available basis. If you do not show up with the total number of people you have reserved spots for, you are still responsible for paying for those spots.
IS THE PHOTO PACKAGE FREE?
The digital photo package is sold as a group package and is available at a pre-adventure discounted rate of $6.00 plus tax per-person. Photo packages purchased after the start of your adventure will be available retail rate of $12.00 plus tax per-person. Your EMPOWER guides will take photos throughout your adventure experience, including a pre-adventure group photo, on-course “action” photos, an on-course group/party photo, and a post-adventure group photo. The photo package includes all digital photos from your adventure and are provided, via email, within 24-48 hours of your visit to EMPOWER.
HOW MUCH SHOULD I TIP MY GUIDES?
Our guides are professionally trained on zip lines in Connecticut to ensure that you have an educational, enjoyable, and memorable experience. The tipping guideline is the industry standard of 15-20% per person.
DO YOU OFFER GROUP DISCOUNTS?
For Friends and Families Programs Only:
Groups that book 10-14 people we offer 5% off and for groups that book 15 or more people we offer 10% off. We ask that you contact us directly so that we can reserve space for your group.
For Corporate Outings/Team Development, Youth Development, Sports Leadership, or other group programming needs please call Dan at (860-652-5690) or complete an online “request pricing” form.
DO YOU OFFER MILITARY, SENIOR or YOUTH DISCOUNTS?
Yes, we offer discounts for Veterans, Active Servicemen and Servicewomen, Seniors, Youths and Young Adults.
Youths (15 years and younger)
Save $8.00 on the Zip Line Canopy Adventure ($46.00 plus tax per youth; regularly $54.00)
Aerial Discovery and Laurel Brook Adventures ($71.00 plus tax per youth; regularly $79.00)
$10.00 on the EMPOWER Deluxe Adventure ($94.00 plus tax per youth; regularly $104.00)
Veterans and Active Servicemen and Servicewomen, Seniors (60 or older), and Young Adults (16-22)
Save $5.00 on the Zip Line Canopy Adventure ($49.00 plus tax per; regularly $54.00)
Aerial Discovery and Laurel Brook Adventures ($74.00 plus tax per; regularly $79.00)
EMPOWER Deluxe Adventure ($99.00 plus tax per; regularly $104.00).
IS THERE A CONCESSION STAND FOR DRINKS, FOOD, ETC?
There is a small concession stand located in the gift shop. Coke products such as bottled water, soda, powerade and vitamin water are always available for purchase. During the peak season and on weekends, there may be food items available such as chips, candy, etc.