Recreational Cancellation Policy:
For recreational tours, cancellations outside 72 hours prior to your reserved tour can be rescheduled or your payment will be refunded to you minus a $25.00 cancellation fee. Reservations may be rescheduled once. No refunds will be given with less than 72 hours notice; however, we can reschedule your tour. If you decrease the number of people attending inside of 72 hours, or if participants from your group no-show, no refunds will be given, but a rain check can be issued for no shows.
If we cancel due to weather or other unforeseeable conditions, we will reschedule your tour or issue a gift voucher for the total amount paid. The gift voucher does not expire and is transferable.
If you are late and miss your tour, you will not be able to join your tour or receive a refund.
Special Event Cancellation Policy
All reservations are final. If Empower cancels your special event reservation because of weather or other unforeseeable circumstances, your reservation can be rescheduled. This applies to all special events including Moonlight Tours, Halloween Zip Trips, and Zipathlons.
Groups and Team Building Cancellation Policy
For large group outings and team building programs, the cancellation policy is included in your agreement signed prior to booking the program.