For Friends and Family Tours we have a 72 hour cancellation policy.
For large group outings and team building programs, our cancellation policy is outlined (included in Letter of Agreement), in detail, and must be initialed and signed prior to booking the program.
Friends and Families Cancellation Policy:
If you cancel your reservation outside 72 hours prior to your tour date/time, your payment will be refunded to you minus a $25.00 cancellation fee. If you need to change your reservation date or time, you may do so one time. No refunds will be given with less than 72 hours notice; however, we can reschedule your tour. If you decrease the number of people attending inside of 72 hours, or if participants from your group no-show, no refunds will be given, but we can issue rain check credit(s) for those who couldn’t make it. Your tour reservation is transferable, so you can give it away or sell it if you choose.
If you arrive for your tour, and decide not to zip due to fear, a rain check credit will be issued, but not a refund. This rain check credit is transferable and can be applied towards a future tour. We encourage you to try again.
If we cancel your tour due to weather or other unforeseeable conditions, we will reschedule your tour for another available time, or issue a gift voucher for the total amount paid. The gift voucher does not expire and is transferable. There is no fee to reschedule.
If you are late and miss your tour, you will not receive a refund or be able to join your tour. Your tour and guide(s) will leave as scheduled whether you are there or not. We may be able to place you in a later tour based on availability. We do expect you to arrive 20 minutes prior to your reserved tour time.
Special Event Cancellation Policy:
All reservations are final; refunds will not be granted for any special event reservation. Special event reservations may not be rescheduled. If EMPOWER cancels your special event reservation because of weather or other unforeseeable circumstances, your reservation will be rescheduled. Discounts, special offers and gift certificates are not valid for special events. This applies to all special events including, but not limited to, Moonlight Tours, Halloween Zip Trips, and Zipathlons.